WHO YOU ARE

You’re good at reading people and reading between the lines. You’re a clear, concise communicator with a heart to truly help. Attention to detail comes naturally to you as you care about serving through the little details that matter. 

 

WHAT YOU'LL DO

• Manage email and social media inboxes.
• Update customer care processes.
• Provide administrative support during various product launches.
• Work closely with the CEO + Social Media Manager to keep a pulse on the interests and needs of the community.
• Work closely with the Content Community Manager on best practices for complex scenarios.

 

WHAT YOU BRING ON DAY 1

• At least 2+ years in the virtual administration/online customer service field.
• A willingness to learn new software. (We use Asana, Active Campaign, Stripe, Sprout Social, Google Suites, etc.)

Strengths include:

Strong listening/reading comprehension in conversation

• Able to decode what customers are desiring, taking in all elements of their message request

Problem solver + process creator

• Find solutions to customer issues and solve them from arising for other customers

Organized + Detail oriented

• Create and implement processes for consistent service across the brand 
• Catches typos, missing steps, and slows down to ensure high quality

Creativity

• Capturing questions, comments, testimonials to share with the team that might inspire future content on social media, podcast, etc

Compassionate

• Deeply caring and able to express so in the written word with our community

 

TERMS

• This is a 20 hour/week remote position
• Ideally based in North America (We work on PST +  EST)
• 6 weeks of paid vacation
• Health benefits not included

To apply, please proceed to fill out our online application

Applications are due Wednesday, March 1st, 2023, and we will be moving quickly in the hiring process!