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Community Manager

COMMUNITY MANAGER

QUALIFICATIONS

  • Full-time employee with six weeks paid vacation
  • Option for 30 or 40 hours/week schedule
  • Location: Remote, based in North America (the company works on Eastern Time)
  • Has performed a similar role for online businesses
  • Ideally has managed a team
  • Strengths include:
    • Organization and attention to detail
    • Problem solving and creating processes
    • Warmth and compassion communicated through writing

OVERVIEW

  • Leads our customer service team overseeing 1-2 employees
  • Finds solutions to customer issues and solves them from arising for other customers
  • Manages our email inbox, plus select direct messages and public comments
  • Serves as the point person for our students inside paid groups and programs, and moderates our community to remain a helpful and supportive space
  • Represents the company second only to our CEO, and therefore must be of high integrity and excellence

SKILL SET

  • Experience working in online businesses and digital marketing
  • Deeply empathetic and caring
  • Thinks creatively and sees around corners for the next dominos a decision will lead to
  • Able to create and implement processes for consistent service across the brand
  • Strong listening skills to notice what customers are desiring and how they can be helped more through our content, communication or systems
  • Excellent verbal and written communication skills
  • Moderate technical ability to utilize a variety of software and platforms for email, websites and community
  • Passionate about helping people grow, achieve their goals, feel more joyful, and make their day easier

 

  • Familiarity with Zendesk, Slack, Asana, Wordpress, Mighty Networks, ActiveCampaign and ClickFunnels is a plus
  • Experience in the world of entrepreneurship to assist our business students is a plus
  • Experience with social media management for brands is a plus
  • Experience launching new initiatives (i.e. programs and services for the first time in that company under your leadership) is a plus

RESPONSIBILITIES INCLUDE

  • Replying to customer queries in a timely manner via email, direct messages, public comments and our paid communities
  • Writing emails and posts of reminders, updates and engagement for our paid communities
  • Gather, organize and utilize testimonials, feedback, surveys and commentary both positive and constructive criticism from our audience
  • Know our products intimately to be able to swiftly and effectively help students
  • Understand all details of our current launches and promotions to be able to help customers swiftly and accurately
  • Stay up to date on software and digital technology trends in community management and customer care
  • Identify, track and interpret online community metrics such as engagement, attendance, volume
  • Build relationships with both current and potential customers

To apply, please proceed to fill out our online application